Crew Leader
 FRSTeam of New EnglandÂ
đź“Ť Position: Contents Restoration Job Coordinator & Crew Leader
  $52,000-$70,000 per year including base and incentives
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 About Us
We are a leading contents restoration company dedicated to restoring and preserving our clients’ valued belongings after fire, water, and mold losses. Our team is known for professionalism, attention to detail, and outstanding customer service. We are currently seeking an experienced and motivated Contents Restoration Job Coordinator & Crew Leader to join our growing team.
Position Overview
As the Contents Restoration Job Coordinator & Crew Leader, you will oversee and manage the packing, inventory, and transport of residential contents affected by loss events. You will lead field crews on-site, ensure proper handling of items ranging from everyday belongings to high-value and specialty items, and act as a key point of communication with clients and insurance professionals.
Requirements:
Professionalism, people-oriented and highly organized.
Applicant must be able to pass background check and possess clean driving record (must be able to drive company vans and trucks).
Ability to consistently lift and carry up to up to 100 lbs. or more on a daily basis (consisting of bags of clothes to electronics and furniture)
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Key Responsibilities
Project Coordination
- Lead and coordinate contents pack-outs for residential properties
- Ensure items are properly documented, packed, and staged for restoration or storage
Team Leadership
- Supervise, train, and motivate restoration crew members
- Maintain high standards of professionalism, quality, and safety on all job sites
Inventory Management
- Accurately catalog all contents using inventory/tracking software
- Document condition, location, and assigned treatment plans
Specialty Item Handling
- Manage the careful handling of delicate, high-value, and specialty items, including:Â
- Electronics
- Artwork
- Antiques
- Textiles and collectibles
Client & Adjuster Communication
- Maintain clear, professional communication with clients, insurance adjusters, and internal team members
- Ensure a smooth and positive customer experience throughout the process
Packing & Transportation
- Oversee proper packing, labeling, and loading of contents
- Coordinate transportation to restoration facilities or storage locations
Safety & Compliance
- Enforce all safety protocols and industry best practices
- Ensure compliance with company policies and applicable regulations
Quality Control
- Perform final job-site inspections to verify completeness, accuracy, and quality standards
Requirements
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Experience: Minimum of 3 years in contents restoration, moving, or a related fieldÂ
- Prior crew leadership or supervisory experience strongly preferred
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Industry Knowledge: Solid understanding of contents restoration processes and best practices
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Leadership Skills: Proven ability to lead and manage teams effectively
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Physical Ability: Capable of lifting, carrying, and packing heavy items in physically demanding environments
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Attention to Detail: Strong organizational and documentation skills
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Technology Skills: Experience with inventory or restoration software is a plus
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Communication: Excellent verbal and written communication skills
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Driving Requirements: Valid driver’s license with a clean driving record (CDL is a plus)
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Background Screening: Must be able to pass a background check and drug screening
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We Offer:
 Full-time position
 Job hours are typically Monday – Friday, 7:30am-4:00pm, overtime may be available weekly, and we also work several Saturdays. You will be on call (emergency response) periodically.
Hourly wage starts at $20 to $23/hour
PTO 2 Weeks
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A friendly, family environment. Potential for growth and development
Required experience: customer service, labor: 1 year
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Hey There!
Do you crave meaningful work?
At FRSTeam of New England, we help families and businesses during their time of need after they’ve experienced property damage. We handle many of the things that people care about most, their contents. For us at FRSTeam, each day holds a real sense of purpose.
Many families and business owners have told us that we are the best part of this dark time. We think that’s because we focus on making the process as stress-free as possible, bringing compassion and kindness to every action.Â
There is nothing like the feeling of bringing back a family's personal belongings, whether it's a favorite baby blanket or stuffed animal or a game console to pass the time in a hotel someone is staying in as temporary housing while their home is being restored. That smile you get lets you feel the hope you bring while restoring their personal lives.
